Workly VA Solutions

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Privacy & Policy

Effective Date: 15th January 2026
Last Updated: 15th January 2026

Workly VA Solutions (“Company,” “we,” “us,” or “our”) is committed to safeguarding the privacy, confidentiality, and security of personal and business information entrusted to us by our clients, website visitors, and users (“you”). This Privacy Policy describes in detail how we collect, use, process, store, share, and protect information in connection with our services.

By accessing our website or using our services, you acknowledge that you have read, understood,

and agreed to the terms of this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to:
• Visitors who browse or interact with our website
• Clients and businesses that engage our services
• Prospective clients who communicate with us prior to engagement

This policy applies regardless of how you access our services (website, email, messaging platforms, or third-party tools).

2. Information We Collect
We collect information only as necessary to deliver services efficiently and professionally.

A. Information You Voluntarily Provide
This may include:
• Full name, business name, email address, phone number
• Billing details and payment-related information
• Business documentation, files, media, or content shared for service delivery
• Login credentials or system access details, provided with explicit authorization
• Communications exchanged via email, messaging apps, calls, or meetings

B. Information Collected Automatically
When you use our website, we may collect:
• IP address and general location data
• Browser type, operating system, and device information
• Pages visited, time spent, and interaction data
• Cookies, tracking pixels, and analytics data

3. How We Use Your Information
Your information may be used for the following purposes:
• Delivering and managing virtual assistant and business support services
• Communicating regarding tasks, updates, approvals, and support
• Creating invoices, processing payments, and maintaining financial records
• Improving internal workflows, service quality, and training
• Ensuring compliance with contractual and legal obligations

We do not use client information for purposes unrelated to service delivery.

4. Use of Service Providers & Offshore Support
To provide scalable and cost-effective services, we engage carefully vetted third-party service providers, including companies located outside the United States, such as in India, that supply trained virtual assistants and operational support.

Key safeguards include:
• Written service agreements governing confidentiality and data protection
• Access to client data strictly on a need-to-know basis
• Mandatory confidentiality and non-disclosure obligations
• Internal monitoring and access controls

By using our services, you expressly consent to the transfer, processing, and storage of information across international borders as required for service delivery.

5. Data Security & Confidentiality
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect client information, including:
• Restricted access controls
• Secure cloud-based storage solutions
• Confidentiality agreements with personnel
• Internal data handling procedures

Despite these efforts, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

6. Data Breach Disclaimer & Limitation of Liability
You acknowledge that cybersecurity risks exist and that no system is immune from unauthorized access.

To the fullest extent permitted by applicable law:
• Workly VA Solutions shall not be responsible or liable for any loss, theft, unauthorized access, disclosure, alteration, or destruction of data arising from cyberattacks, malware, ransomware, third-party platform failures, client systems, or events beyond our reasonable control.
• We do not guarantee uninterrupted or error-free security.
• We shall not be liable for any direct, indirect, incidental, consequential, or financial losses arising from a data breach, including loss of data, revenue, business interruption, or reputational harm.

Clients are solely responsible for maintaining independent data backups and securing their own systems and credentials.

7. Information Sharing & Disclosure
We do not sell, rent, or trade personal or business information.

Information may be shared only:
• With authorized internal personnel or service providers required to perform services
• With third-party platforms used for service delivery
• When required by law, legal process, or governmental request

8. Third-Party Tools & Platforms
We may use third-party software and platforms (e.g., email providers, CRMs, social media platforms, transcription tools, payment processors) as part of service delivery.

We do not control and are not responsible for the privacy, security, or data handling practices of these third parties.

9. Cookies & Analytics
Our website may use cookies, pixels, or analytics tools to understand usage patterns and improve functionality.
You may disable cookies through your browser settings; however, some features may not function properly.

10. Data Retention
We retain information only for as long as necessary to:
• Provide services
• Meet contractual obligations
• Comply with legal or regulatory requirements

Upon termination of services, data may be deleted or returned upon request, subject to applicable laws.

11. Client Responsibilities
Clients are responsible for:
• Providing accurate and complete information
• Reviewing and approving work outputs
• Maintaining secure credentials and access controls
• Ensuring compliance with applicable laws and regulations

We are not responsible for delays, errors, or issues arising from inaccurate information or delayed approvals.

12. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

13. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Continued use of our services following updates constitutes acceptance of the revised policy.

14. Contact Information
If you have questions or concerns regarding this Privacy Policy or our data practices, please contact:

Email: info@worklyvasolutions.com
Website: www.worklyvasolutions.com